Refund Policy
Last updated: August 16, 2026
1. Digital goods — no refunds after activation
Citizen Hack sells digital subscription access that is delivered immediately after payment confirmation. Because the product is digital and consumed instantly, all sales are final once access has been granted. We do not offer refunds for change of mind, including "I bought the wrong plan" or "my PC can't run it".
2. When we will refund
- Failed delivery - you paid but access was never granted (e.g. payment confirmed but no access after the stated window, and support couldn't resolve it).
- Duplicate payment - you were charged twice for the same plan; the duplicate is refunded in full.
- Undetected-claim exceptions - none; detection is not guaranteed (see Terms of Service).
3. How to request a refund
Email citizenhackmail@gmail.com from the email used for the purchase, including your order ID (shown on your dashboard) and the reason. We respond within a few hours.
4. Chargebacks
Disputing a valid charge with your bank or payment provider instead of contacting us first may result in immediate account termination, and we will contest fraudulent chargebacks with the payment processor. If you believe a charge was wrong, contact us first — we will fix genuine errors.
5. Cryptocurrency payments
Crypto payments are irreversible on the blockchain. The refund conditions above still apply for failed delivery or duplicate payment, settled in the equivalent value at the time of the original transaction. Always double-check the recipient address before sending — payments sent to a wrong address cannot be recovered.